M src/interactions/commands/tickets/actions.ts → src/interactions/commands/tickets/actions.ts

@@ -216,65 +216,103 @@
 	const publicMessage = await getTicketContainer(ticket, "closed", true);
 	const staffMessage = await getTicketContainer(ticket, "closed", false);
 
-	// send message to the author
-	try {
-		const thankYou = new ActionRowBuilder<ButtonBuilder>().addComponents(
-			new ButtonBuilder()
-				.setCustomId(`ticket:thank:${ticket.id}`)
-				.setLabel("Thank your moderator")
-				.setEmoji("💖")
-				.setStyle(ButtonStyle.Primary),
-		);
+	const retry = async (fn: () => Promise<void>, label: string) => {
+		const maxRetries = 5;
+		for (let attempt = 1; attempt <= maxRetries; attempt++) {
+			try {
+				await fn();
+				return;
+			} catch (error) {
+				logger.error(
+					error,
+					`Attempt ${attempt}/${maxRetries} failed for ${label}`,
+				);
+				if (attempt === maxRetries) {
+					throw error;
+				}
+			}
+		}
+	};
 
-		publicMessage.container.addActionRowComponents(thankYou);
+	const messageAuthor = async () => {
+		try {
+			const thankYou = new ActionRowBuilder<ButtonBuilder>().addComponents(
+				new ButtonBuilder()
+					.setCustomId(`ticket:thank:${ticket.id}`)
+					.setLabel("Thank your moderator")
+					.setEmoji("💖")
+					.setStyle(ButtonStyle.Primary),
+			);
 
-		await author.send({
-			components: [publicMessage.container],
-			flags: ["IsComponentsV2"],
-			files: publicMessage.files,
-			allowedMentions: {
-				users: [],
-			},
-		});
-	} catch (error) {
-		logger.error(
-			error,
-			`Could not send DM to user ${ticket.authorId} for closed ticket ${ticket.id}`,
-		);
-	}
+			publicMessage.container.addActionRowComponents(thankYou);
 
-	// send message to transcript channel
-	try {
-		if (!transcriptChannelId) {
-			logger.warn(
-				`No transcript channel configured for guild ${interaction.guildId}, skipping transcript post`,
+			await author.send({
+				components: [publicMessage.container],
+				flags: ["IsComponentsV2"],
+				files: publicMessage.files,
+				allowedMentions: {
+					users: [],
+				},
+			});
+		} catch (error) {
+			logger.error(
+				error,
+				`Could not send DM to user ${ticket.authorId} for closed ticket ${ticket.id}`,
 			);
-			return;
 		}
-		const transcriptChannel = await client.channels.fetch(transcriptChannelId);
-		if (!transcriptChannel || !("send" in transcriptChannel)) {
-			logger.warn(
-				`Transcript channel with ID ${transcriptChannelId} not found or is not a text channel`,
+	};
+
+	const sendToStaff = async () => {
+		try {
+			if (!transcriptChannelId) {
+				logger.warn(
+					`No transcript channel configured for guild ${interaction.guildId}, skipping transcript post`,
+				);
+				return;
+			}
+			const transcriptChannel =
+				await client.channels.fetch(transcriptChannelId);
+			if (!transcriptChannel || !("send" in transcriptChannel)) {
+				logger.warn(
+					`Transcript channel with ID ${transcriptChannelId} not found or is not a text channel`,
+				);
+				return;
+			}
+
+			await transcriptChannel.send({
+				components: [staffMessage.container],
+				flags: ["IsComponentsV2"],
+				files: staffMessage.files,
+				allowedMentions: {
+					users: [],
+				},
+			});
+		} catch (error) {
+			logger.error(
+				error,
+				`Could not send ticket transcript to transcript channel ${transcriptChannelId} for ticket ${ticket.id}`,
 			);
-			return;
+			await interaction.followUp({
+				content:
+					"⚠️ Ticket closed but failed to send transcript to transcript channel.",
+			});
 		}
+	};
 
-		await transcriptChannel.send({
-			components: [staffMessage.container],
-			flags: ["IsComponentsV2"],
-			files: staffMessage.files,
-			allowedMentions: {
-				users: [],
-			},
-		});
-	} catch (error) {
-		logger.error(
-			error,
-			`Could not send ticket transcript to transcript channel ${transcriptChannelId} for ticket ${ticket.id}`,
+	try {
+		await retry(
+			messageAuthor,
+			`DM user ${ticket.authorId} for ticket ${ticket.id}`,
+		);
+		await retry(
+			sendToStaff,
+			`send transcript to channel ${transcriptChannelId} for ticket ${ticket.id}`,
 		);
+	} catch (error) {
+		logger.error(error, `Failed after all retries for ticket ${ticket.id}`);
 		await interaction.followUp({
 			content:
-				"⚠️ Ticket closed but failed to send transcript to transcript channel.",
+				"⚠️ Ticket closed but failed to send transcript/notification after multiple attempts.",
 		});
 	}
 }