M src/interactions/commands/tickets/actions.ts → src/interactions/commands/tickets/actions.ts

@@ -18,6 +18,7 @@ ChannelType,
 	type ChatInputCommandInteraction,
 	type Client,
 	ContainerBuilder,
+	DiscordAPIError,
 	type GuildMember,
 	type ModalSubmitInteraction,
 	PermissionFlagsBits,
@@ -151,6 +152,7 @@ await interaction.editReply("❌ This ticket is already closed.");
 		return;
 	}
 	const closedByReporter = interaction.user.id === _ticket.authorId;
+	const isManager = hasManagerPermissions(interaction.member as GuildMember);
 
 	const channel = interaction.channel;
 	if (!channel || !("permissionOverwrites" in channel)) return;
@@ -188,7 +190,7 @@
 		const isAdmin = member?.permissions.has(PermissionFlagsBits.Administrator);
 		const isOwner = interaction.guild?.ownerId === ticket.authorId;
 
-		if (!isAdmin && !isOwner) {
+		if (!isAdmin && !isOwner && !isManager) {
 			await channel.permissionOverwrites.edit(ticket.authorId, {
 				ViewChannel: false,
 			});
@@ -260,10 +262,18 @@ users: [],
 				},
 			});
 		} catch (error) {
-			logger.error(
-				error,
-				`Could not send DM to user ${ticket.authorId} for closed ticket ${ticket.id}`,
-			);
+			if (
+				error instanceof DiscordAPIError &&
+				[50007, 50278].includes(error.code as number)
+			) {
+				channel.send(`Couldn't DM the reporter, they may have DMs disabled.`);
+			} else {
+				channel.send("Couldn't DM the reporter.");
+				logger.error(
+					error,
+					`Could not send DM to user ${ticket.authorId} for closed ticket ${ticket.id}`,
+				);
+			}
 		}
 	};