M src/interactions/commands/ticket-manage.ts → src/interactions/commands/ticket-manage.ts

@@ -163,7 +163,7 @@ });
 			return;
 		}
 
-		const formatted = formatMessage(messageContent, interaction);
+		const formatted = formatMessage(messageContent, interaction.user.id);
 
 		const controls = new ActionRowBuilder<ButtonBuilder>().addComponents(
 			new ButtonBuilder()

M src/interactions/commands/tickets/actions.ts → src/interactions/commands/tickets/actions.ts

@@ -139,7 +139,10 @@ topic: openingReason,
 		})
 		.returning();
 
-	const formatted = formatMessage(guildData.ticket_message ?? "", interaction);
+	const formatted = formatMessage(
+		guildData.ticket_message ?? "",
+		targetUser ? targetUser.id : interaction.user.id,
+	);
 
 	const controls = new ActionRowBuilder<ButtonBuilder>().addComponents(
 		new ButtonBuilder()

M src/utils/tickets/formatting.ts → src/utils/tickets/formatting.ts

@@ -1,11 +1,8 @@
 import type { Interaction } from "discord.js";
 
-export function formatMessage(
-	message: string,
-	interaction: Interaction,
-): string {
+export function formatMessage(message: string, user: string): string {
 	const templates: Record<string, string> = {
-		"{user}": `<@${interaction.user.id}>`,
+		"{user}": `<@${user}>`,
 	};
 
 	return Object.entries(templates).reduce(