M src/events/messageCreate.ts → src/events/messageCreate.ts

@@ -1,5 +1,6 @@
 import {
 	AttachmentBuilder,
+	ChannelType,
 	type Client,
 	Events,
 	type GuildMember,
@@ -181,6 +182,18 @@ )
 			.get();
 
 		if (!ticket) return;
+
+		try {
+			const isClaimed = ticket.claimedBy;
+			if (!isClaimed) {
+				db.update(tickets)
+					.set({ claimedBy: message.author.id, claimedAt: message.createdAt })
+					.where(eq(tickets.id, ticket.id));
+
+				if (message.channel.type === ChannelType.GuildText)
+					message.channel.setName(`claimed-${ticket.ticketNumber}`);
+			}
+		} catch {}
 
 		try {
 			const isSystem = message.author.id === client.user.id;

M src/interactions/commands/tickets/_shared.ts → src/interactions/commands/tickets/_shared.ts

@@ -32,7 +32,9 @@ } as const;
 
 // -- modals ---------------------------------------------------------------------------------------
 export function getTicketReasonModal(staff = false) {
-	const modal = new ModalBuilder().setCustomId(MODAL_IDS.reason).setTitle("Close Ticket");
+	const modal = new ModalBuilder()
+		.setCustomId(MODAL_IDS.reason)
+		.setTitle("Close Ticket");
 
 	const pubReason = new LabelBuilder()
 		.setLabel("Public Reason")
@@ -52,7 +54,9 @@ );
 
 	const privateReason = new LabelBuilder()
 		.setLabel("Private Reason")
-		.setDescription("Provide a reason for closing the ticket - this will only be visible to staff")
+		.setDescription(
+			"Provide a reason for closing the ticket - this will only be visible to staff",
+		)
 		.setTextInputComponent(
 			new TextInputBuilder()
 				.setCustomId(INPUT_IDS.PRIVATE_REASON)
@@ -65,7 +69,9 @@
 	const deleteGroup = new LabelBuilder()
 		.setLabel("Immediately delete channel")
 		.setCheckboxComponent(
-			new CheckboxBuilder().setCustomId("ticket:delete_checkbox").setDefault(false),
+			new CheckboxBuilder()
+				.setCustomId("ticket:delete_checkbox")
+				.setDefault(false),
 		);
 
 	modal.addLabelComponents(pubReason);
@@ -116,8 +122,12 @@ );
 	}
 
 	const wasBehalfTicket = ticket.openedBy !== ticket.authorId;
-	const reasonText = ticket.topic ? `for reason: ${ticket.topic}` : "without a provided reason";
-	const behalfText = wasBehalfTicket ? `**Opened By**: <@${ticket.openedBy}> ${reasonText}` : null;
+	const reasonText = ticket.topic
+		? `for reason: ${ticket.topic}`
+		: "without a provided reason";
+	const behalfText = wasBehalfTicket
+		? `**Opened By**: <@${ticket.openedBy}> ${reasonText}`
+		: null;
 
 	const container = new ContainerBuilder()
 		.addTextDisplayComponents(
@@ -140,7 +150,9 @@ .filter(Boolean)
 					.join("\n"),
 			),
 		)
-		.addSeparatorComponents(new SeparatorBuilder().setDivider(false).setSpacing(2))
+		.addSeparatorComponents(
+			new SeparatorBuilder().setDivider(false).setSpacing(2),
+		)
 		.addTextDisplayComponents(
 			text(
 				[
@@ -175,7 +187,12 @@ )
 		.join(", ");
 
 	return {
-		container: constructTicketContainer(ticket, attachmentsString, context, isPublic),
+		container: constructTicketContainer(
+			ticket,
+			attachmentsString,
+			context,
+			isPublic,
+		),
 		transcriptText,
 		attachments,
 		files: [file],

M src/interactions/commands/tickets/actions.ts → src/interactions/commands/tickets/actions.ts

@@ -758,6 +758,10 @@ });
 		return;
 	}
 
+	if (interaction.channel!.type === ChannelType.GuildText) {
+		await interaction.channel!.setName(`ticket-${ticket.ticketNumber}`);
+	}
+
 	await db
 		.update(tickets)
 		.set({