M src/interactions/commands/tickets/actions.ts → src/interactions/commands/tickets/actions.ts

@@ -21,6 +21,7 @@ type Client,
 	ContainerBuilder,
 	DiscordAPIError,
 	type GuildMember,
+	type Interaction,
 	type ModalSubmitInteraction,
 	PermissionFlagsBits,
 	TextDisplayBuilder,
@@ -171,6 +172,11 @@ content: `:white_check_mark: Ticket created ${channel.toString()}`,
 	});
 }
 
+async function sendMessage(interaction: Interaction, content: string) {
+  if (!interaction.channel?.isSendable()) return
+  await interaction.channel.send(content)
+}
+
 export async function handleClose(
 	client: Client,
 	interaction: ChatInputCommandInteraction | ModalSubmitInteraction,
@@ -190,7 +196,7 @@ await interaction.editReply("❌ This ticket is already closed.");
 		return;
 	}
 	const closedByReporter = interaction.user.id === _ticket.authorId;
-	const isManager = hasManagerPermissions(interaction.member as GuildMember);
+	const isManager = await hasManagerPermissions(interaction.member as GuildMember);
 
 	const channel = interaction.channel;
 	if (!channel || !("permissionOverwrites" in channel)) return;
@@ -234,8 +240,9 @@ ViewChannel: false,
 			});
 		}
 	} catch (error) {
-		logger.error(error, `could not remove permissions for ${ticket.authorId}`);
-	}
+    logger.error(error, `could not remove permissions for ${ticket.authorId}`);
+    channel.send(`Failed to update channel permissions for the ticket author.`)
+  }
 
 	const controls = new ActionRowBuilder<ButtonBuilder>().addComponents(
 		new ButtonBuilder()
@@ -362,10 +369,9 @@ `send transcript to channel ${transcriptChannelId} for ticket ${ticket.id}`,
 		);
 	} catch (error) {
 		logger.error(error, `Failed after all retries for ticket ${ticket.id}`);
-		await interaction.followUp({
-			content:
+		channel.send(
 				"⚠️ Ticket closed but failed to send transcript/notification after multiple attempts.",
-		});
+		)
 	}
 }