M apps/bot/src/feats/tickets/actions/lifecycle.ts → apps/bot/src/feats/tickets/actions/lifecycle.ts

@@ -225,6 +225,30 @@ .update(tickets)
 			.set({ channelId: channel.id, status: "open" })
 			.where(eq(tickets.id, ticket.id));
 
+		try {
+			const modThread = await channel.threads.create({
+				name: `${String(ticket.id).padStart(4, "0")} - mod thread`,
+				type: ChannelType.PrivateThread,
+				autoArchiveDuration: 10080,
+				reason: "Private discussion thread for moderators",
+			});
+
+			await modThread.send({
+				content: `This thread is only visible to moderators, use it to discuss the ticket.`,
+			});
+
+			await channel.send({
+				content: `Moderator thread created at ${modThread.url}`,
+			});
+
+			await db.update(tickets).set({ threadId: modThread.id }).where(eq(tickets.id, ticket.id));
+		} catch (threadError) {
+			logger.error(
+				threadError,
+				`Failed to create private moderator thread for ticket ${ticket.id}`,
+			);
+		}
+
 		channel
 			.edit({
 				name: channelName(localId, "open"),