all repos — stealth-developers @ eeba7ee9bd66a3ccc20fe4385bd0b701b1a4ee3e

apps/bot/src/feats/tickets/commands.ts (view raw)

 1
 2
 3
 4
 5
 6
 7
 8
 9
 10
 11
 12
 13
 14
 15
 16
 17
 18
 19
 20
 21
 22
 23
 24
 25
 26
 27
 28
 29
 30
 31
 32
 33
 34
 35
 36
 37
 38
 39
 40
 41
 42
 43
 44
 45
 46
 47
 48
 49
 50
 51
 52
 53
 54
 55
 56
 57
 58
 59
 60
 61
 62
 63
 64
 65
 66
 67
 68
 69
 70
 71
 72
 73
 74
 75
 76
 77
 78
 79
 80
 81
 82
 83
 84
 85
 86
 87
 88
 89
 90
 91
 92
 93
 94
 95
 96
 97
 98
 99
 100
 101
 102
 103
 104
 105
 106
 107
 108
 109
 110
 111
 112
 113
 114
 115
 116
 117
 118
 119
 120
 121
 122
 123
 124
 125
 126
 127
 128
 129
 130
 131
 132
 133
 134
 135
 136
 137
 138
 139
 140
 141
 142
 143
 144
 145
 146
 147
 148
 149
 150
 151
 152
 153
 154
 155
 156
 157
 158
 159
 160
 161
 162
 163
 164
 165
 166
 167
 168
 169
 170
 171
 172
 173
 174
 175
 176
 177
 178
 179
 180
 181
 182
 183
 184
 185
 186
 187
 188
 189
 190
 191
 192
 193
 194
 195
 196
 197
 198
 199
 200
 201
 202
 203
 204
 205
 206
 207
 208
 209
 210
 211
 212
 213
 214
 215
 216
 217
 218
 219
 220
 221
 222
 223
 224
 225
 226
 227
 228
 229
 230
 231
 232
 233
 234
 235
 236
 237
 238
 239
 240
 241
 242
 243
 244
 245
 246
 247
 248
 249
 250
 251
 252
 253
 254
 255
 256
 257
 258
 259
 260
 261
 262
 263
 264
 265
 266
 267
 268
 269
 270
 271
 272
 273
 274
 275
 276
 277
 278
 279
 280
 281
 282
 283
 284
 285
 286
 287
 288
 289
 290
 291
 292
 293
 294
 295
 296
 297
 298
 299
 300
 301
 302
 303
 304
 305
 306
 307
 308
 309
 310
 311
 312
 313
 314
 315
 316
import { option } from "@purrkit/router";
import { Result } from "@sapphire/result";
import { ButtonBuilder, ContainerBuilder, TextDisplayBuilder, ActionRowBuilder } from "discord.js";
import {
	addTicketComment,
	getTicketByChannelId,
	getTicketByGuild,
	getTicketByUser,
} from "@stealth-developers/db";

import { errorMessage, getTextChannel, logger, PublicError } from "@/lib";
import { TicketButtonPresets } from "./buttons";
import * as actions from "./actions";
import { manageConfig } from "./config";
import { getBasicData } from "@/middleware";
import { hasAccessToTicket } from "@/lib/tickets";
import { TicketModalPresets } from "./modals";
import { ChannelType } from "discord-api-types/v9";

const ticketCommand = getBasicData.command("ticket", {
	description: "Ticket-related commands",
});

ticketCommand.subcommand("new", {
	description: "Open a new ticket.",
	async run(interaction) {
		if (!interaction.guild)
			return errorMessage(interaction, "You must run this command in a guild");

		const func = actions.createTicket(interaction.member ?? interaction.user, interaction.guild);

		const ticketResult = await Result.fromAsync(async () => func);
		if (ticketResult.isErr()) {
			const error = ticketResult.unwrapErr();

			if (error instanceof PublicError) {
				return errorMessage(interaction, error.message);
			} else {
				console.error(error);
				return errorMessage(interaction, "An unexpected error occurred while creating the ticket.");
			}
		}

		const { channelId } = ticketResult.unwrap();
		return interaction.reply({
			content: `Opened ticket <#${channelId}>.`,
			flags: ["Ephemeral"],
		});
	},
});

ticketCommand.subcommand("for", {
	description: "Open a new ticket on behalf of someone else",
	options: {
		user: option.user("The user to open the ticket for", { required: true }),
		reason: option.string("The reason for opening the ticket"),
	},
	async run(interaction, args) {
		if (!interaction.guild)
			return errorMessage(interaction, "You must run this command in a guild");

		const func = actions.createTicket(interaction.member ?? interaction.user, interaction.guild, {
			for: args.user,
			reason: args.reason,
		});

		const ticketResult = await Result.fromAsync(async () => func);
		if (ticketResult.isErr()) {
			const error = ticketResult.unwrapErr();

			if (error instanceof PublicError) {
				return errorMessage(interaction, error.message);
			} else {
				logger.error(error);
				return errorMessage(interaction, "An unexpected error occurred while creating the ticket.");
			}
		}

		const { channelId } = ticketResult.unwrap();
		return interaction.reply({
			content: `Opened ticket <#${channelId}>.`,
			flags: ["Ephemeral"],
		});
	},
});

ticketCommand.subcommand("view", {
	description: "View a ticket",
	options: {
		id: option.string("The ticket's ID", { required: true }),
	},
	async run(interaction, args, { guild, actor, user }) {
		if (guild && actor) {
			const ticket = await getTicketByGuild(guild.id, Number(args.id));
			if (!ticket) return errorMessage(interaction, `Ticket with ID ${args.id} not found.`);

			if (!hasAccessToTicket(actor, guild, ticket)) return;

			const container = actions.getTicketContainer(ticket, !actor.moderator);
			await interaction.reply({ components: [container], flags: ["Ephemeral", "IsComponentsV2"] });
			return;
		}

		if (user) {
			const ticket = await getTicketByUser(user.id, Number(args.id));
			if (!ticket) return errorMessage(interaction, `Ticket with ID ${args.id} not found.`);

			const container = actions.getTicketContainer(ticket, false);
			await interaction.reply({ components: [container], flags: ["Ephemeral", "IsComponentsV2"] });
			return;
		}

		await errorMessage(interaction, "We couldn't find a ticket with that ID.");
	},
});

ticketCommand.group(
	"actions",
	{
		description: "Perform ticket actions",
	},
	(group) => {
		group.subcommand("close", {
			description: "Close the ticket",
			async run(interaction) {
				if (!interaction.guild)
					return errorMessage(interaction, "This command can only be used in a server.");

				const modal = await actions.triggerCloseTicket(
					interaction.user,
					interaction.guild,
					interaction.channelId,
				);

				await interaction.showModal(modal);
			},
		});

		// TODO)) claim
		// TODO)) unclaim
		// TODO)) reopen

		group.subcommand("comment", {
			description: "Add a comment to the ticket",
			options: {
				id: option.number("The ID of the ticket", { required: false }),
				comment: option.string("The comment to add", { required: false }),
			},
			async run(interaction, { id, comment }, { actor, guild }) {
				if (!interaction.guild || !guild || !actor)
					return errorMessage(interaction, "This command can only be used in a server.");

				if (!actor.moderator)
					return errorMessage(interaction, "You do not have permission to use this command.");

				let ticketId = id;
				if (!id && !interaction.channel)
					errorMessage(interaction, "Either provide an ID or run this in a ticket.");

				if (!id && interaction.channel) {
					if (interaction.channel.type !== ChannelType.GuildText)
						return errorMessage(interaction, "Either provide an ID or run this in a ticket.");

					const name = interaction.channel.name;
					const segments = name.split("-");
					ticketId = parseInt(segments[segments.length - 1]!);
				}

				if (!ticketId) return errorMessage(interaction, "Ticket not found.");

				const ticket = await getTicketByGuild(guild.id, ticketId);
				if (!ticket) return errorMessage(interaction, "Ticket not found.");

				if (comment) {
					await addTicketComment({
						actorId: actor.id,
						content: comment,
						ticketId: ticket.id,
					});

					await interaction.reply({
						content: `Comment added to ticket ${ticket.id}`,
						flags: ["Ephemeral"],
					});
					return;
				}

				await interaction.showModal(TicketModalPresets.comment(ticket.id));
			},
		});

		// TODO)) edit
		// TODO)) clean
	},
);

ticketCommand.group(
	"manage",
	{
		description: "Manage ticket settings",
	},
	(group) => {
		// channels & categories
		group.subcommand("transcript-channel", {
			description: "Set the channel where transcripts will be sent",
			options: {
				channel: option.channel("The channel to send transcripts to", { required: true }),
			},
			async run(interaction, _, { actor }) {
				if (!actor?.moderator)
					return errorMessage(interaction, "You must be a moderator to run this command");
				await manageConfig(interaction);
			},
		});

		group.subcommand("entrypoint-channel", {
			description: "Set the channel where the ticket prompt will be sent",
			options: {
				channel: option.channel("The channel to send the ticket prompt to", { required: true }),
			},
			async run(interaction, _, { actor }) {
				if (!actor?.moderator)
					return errorMessage(interaction, "You must be a moderator to run this command");
				await manageConfig(interaction);
			},
		});

		group.subcommand("category", {
			description: "Sets the category for new tickets",
			options: {
				category: option.channel("The category to create new tickets in", { required: true }),
			},
			async run(interaction, _, { actor }) {
				if (!actor?.moderator)
					return errorMessage(interaction, "You must be a moderator to run this command");
				await manageConfig(interaction);
			},
		});

		// text
		group.subcommand("prompt", {
			description: "Set the message sent in the entry point channel",
			async run(interaction, _, { actor }) {
				if (!actor?.moderator)
					return errorMessage(interaction, "You must be a moderator to run this command");
				await manageConfig(interaction);
			},
		});

		group.subcommand("greeting", {
			description: "Set the message sent in new tickets",
			async run(interaction, _, { actor }) {
				if (!actor?.moderator)
					return errorMessage(interaction, "You must be a moderator to run this command");
				await manageConfig(interaction);
			},
		});

		// actions
		group.subcommand("send-prompt", {
			description: "Send the prompt to the entry point channel",
			async run(interaction, _, { guild, actor }) {
				if (!interaction.guild || !guild)
					return errorMessage(interaction, "You must run this command in a guild");

				if (!actor?.moderator)
					return errorMessage(interaction, "You must be a moderator to run this command");

				const commandString = (sub: string) => `</ticket manage ${sub}:${interaction.commandId}>`;
				const channelId = guild.ticketPromptChannel;
				const promptText = guild.ticketPrompt;

				if (!channelId)
					return errorMessage(
						interaction,
						`Prompt chnanel not configured. Use ${commandString("entrypoint-channel")} to set it up.`,
					);

				if (!promptText)
					return errorMessage(
						interaction,
						`Ticket prompt not configured. Use ${commandString("prompt")} to set it up.`,
					);

				const channelRes = await Result.fromAsync(() => getTextChannel(channelId));
				if (channelRes.isErr()) {
					const err = channelRes.unwrapErr();
					const errorMessageText = err instanceof Error ? err.message : "Unknown error";
					return errorMessage(interaction, `Failed to fetch prompt channel: ${errorMessageText}`);
				}

				const channel = channelRes.unwrap();
				if (!channel.isSendable()) {
					return errorMessage(
						interaction,
						"I don't have permission to send messages in the prompt channel.",
					);
				}

				const container = new ContainerBuilder()
					.addTextDisplayComponents(new TextDisplayBuilder().setContent(promptText))
					.addActionRowComponents(
						new ActionRowBuilder<ButtonBuilder>().addComponents(TicketButtonPresets.create()),
					);

				await channel.send({ flags: ["IsComponentsV2"], components: [container] });
				return interaction.reply({
					content: "Prompt sent!",
					flags: ["Ephemeral"],
				});
			},
		});
	},
);

export default ticketCommand;