export type User = {
	id: string;
	name: string;
	avatarUrl: string;
	isModerator: boolean;
};

export type Ticket = {
	number: string;
	status: "open" | "closed" | "archived";

	closedBy: User | null;
	closedAt: Date | null;

	/** the reason the ticket was opened if it was not opened by the subject */
	topic: string | null;
	closeReason: string | null;
	privateReason: string | null;

	/** the user who opened the ticket, if it was not opened by the subject */
	openedBy: User | null;
	/** the user who is the subject of the ticket, i.e. the reporter */
	subject: User;
};

export type Message = {
	id: number;
	messageId: string | null;

	createdAt: Date;
	updatedAt: Date | null;
	deletedAt: Date | null;

	author: User;
	authorType: "user" | "staff" | "system";

	content: string;
	attachments: Attachment[];
	mentions: User[];
};

export type Attachment = {
	id: string;
	ownerType: "ticket" | "ticket_message" | "bug";
	owner: User | null;

	fileName: string;
	contentType: string;
	size: number;

	bucket: string;
	key: string;
	url: string;

	uploadedAt: Date;
};