pkgs/frontend/src/views/PrivacyPolicy.vue (view raw)
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<section>
<h1>Privacy Policy</h1>
<p>Last updated: <time :datetime="lastUpdated.toISOString()">{{ lastUpdated.toLocaleDateString() }}</time></p>
<p>
This Privacy Policy explains how we collect, use, store, and protect your information
when you use our Discord bot (the "Bot") and its associated website (the "Website").
The Bot and Website are designed solely for use within the Stealth Developers
community.
</p>
</section>
<section>
<h2>1. Data we collect</h2>
<p>
We only collect the minimum amount of data necessary to provide ticket-handling
services and website authentication.
</p>
<h3>1.1. From the Discord Bot</h3>
<p>
When you interact with the bot (such as by opening a ticket or sending messages)
in a ticket channel, we collect:
</p>
<ul>
<li>The text content of messages sent within the ticket channel.</li>
<li>Any files or images sent within the ticket channel.</li>
<li>Your Discord user ID and username.</li>
</ul>
<h3>1.2. From the Website</h3>
<p>When you log into or access the Website:</p>
<ul>
<li>We collect your Discord user ID and username for authentication purposes.</li>
<li>We log standard connection data such as your IP address, browser user agent, and the date/time of your request.</li>
</ul>
</section>
<section>
<h2>2. How and why we use your data</h2>
<p>
Under the UK General Data Protection Regulation (UK GDPR), our lawful basis for processing this data is
Legitimate Interests. Specifically, we process your data:
</p>
<ul>
<li>To operate, maintain, and secure the ticket support system.</li>
<li>To allow moderators to review support history, handle player reports, and resolve inquiries.</li>
<li>To authenticate your access to the Website.</li>
<li>To ensure the safety and security of our Roblox games and Discord server, and to prevent abuse.</li>
</ul>
<p>
Your personal data is never sold to third parties, nor is it shared with anyone outside of
the infrastructure necessary to host our services (such as our cloud hosting providers).
</p>
</section>
<section>
<h2>3. Data access and security</h2>
<p>Access to saved ticket data and transcripts is strictly restricted. The only entities with access are:</p>
<ul>
<li>The ticket author (you).</li>
<li>The moderators of Stealth Developers.</li>
<li>The developer and host of the Bot/Website.</li>
</ul>
<p>
We implement reasonable technical and organizational measures—such as secure database access controls,
encrypted connections (HTTPS), and strict token management—to protect your data from unauthorized access.
</p>
</section>
<section>
<h2>4. Data retention and deletion</h2>
<p>
Ticket transcripts and associated attachments are kept for a maximum of one
year from the creation of the ticket to allow for moderation history and
appeal. After one year, attachments and text transcripts are pseudonymised
by permanently removing all direct user identifiers (such as your Discord ID
and username) from the record.
</p>
<p>
You may request the immediate deletion of your ticket transcripts and associated attachments at any time.
This can be done directly within Discord by using the <code>/ticket manage delete</code> command,
or by contacting the Bot developer.
</p>
</section>
<section>
<h2>5. Children's Privacy</h2>
<p>
Our services are not intended for children under the age of 13. We do not knowingly collect personal data
from children under 13. If you are a parent or guardian and believe that your child has provided us with
personal data without your consent, please contact us so that we can take steps to delete it.
</p>
</section>
<section>
<h2>6. Your rights</h2>
<p>
Under UK GDPR, you have the following rights regarding your data:
</p>
<ul>
<li>
You have the right to request a copy of the personal data we hold about you.
You can obtain this using the <code>/ticket manage copy</code> command in Discord.
</li>
<li>
You have the right to request that we delete your personal data.
You can trigger this using the <code>/ticket manage delete</code> command in Discord.
</li>
<li>
You have the right to object to or ask us to restrict how we process your data.
Exercising this right may require us to delete or close your active tickets, and
decline you access to the Bot and Website.
</li>
</ul>
</section>
<section>
<h2>7. Contact</h2>
<p>
If you have any questions about this Privacy Policy, or if you wish to make a manual data request, you can contact us:
</p>
<ul>
<li>Email: <a href="mailto:apr@vt3e.cat">apr@vt3e.cat</a></li>
<li>Discord: either by creating a ticket or direct messaging @vt3e.cat</li>
</ul>
</section>
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