commands:

- [ ] /ticket
  - [x] new
  - [x] for
  - [ ] actions
    - [ ] open
    - [ ] close
    - [ ] add
    - [ ] claim
    - [ ] unclaim
    - [ ] delete
  - [ ] view
    - [ ] info
    - [ ] transcript
    - [ ] list
    - [ ] export
  - [x] manage
    - [x] transcript-channel
    - [x] entrypoint-channel
    - [x] category
    - [x] prompt
    - [x] send-prompt
    - [x] greeting