src/interactions/commands/tickets/index.ts (view raw)
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import {
type ButtonInteraction,
type ChatInputCommandInteraction,
type Client,
type ModalSubmitInteraction,
SlashCommandBuilder,
SlashCommandSubcommandBuilder,
} from "discord.js";
const closeLock = new Map<number, { by: string; expiresAt: number }>();
import { getGuild, getTicket } from "@/database/queries";
import { parseComponentId } from "@/utils/discord/components";
import { getTicketReasonModal } from "./_shared";
import {
handleClose,
handleCreate,
handleDelete,
handleReopen,
handleThank,
handleTranscript,
} from "./actions";
import {
handleExport,
handleList,
handleListPagination,
handleViewTicket,
} from "./gdpr";
import { handleReasonModal } from "./modals";
const commandData = new SlashCommandBuilder()
.setName("ticket")
.setDescription("Manage and create new tickets")
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("create")
.setDescription("Create a new ticket"),
)
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("close")
.setDescription("Close the ticket in the current channel")
.addStringOption((option) =>
option
.setName("reason")
.setDescription("Reason for closing the ticket, shown to the user")
.setRequired(false),
)
.addStringOption((option) =>
option
.setName("private_reason")
.setDescription(
"Private reason for closing the ticket, shown only to staff",
)
.setRequired(false),
),
)
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("reopen")
.setDescription("Reopen the ticket in the current channel"),
)
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("delete")
.setDescription("Delete the ticket in the current channel"),
)
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("transcript")
.setDescription(
"Get the transcript of the ticket in the current channel",
),
)
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("list")
.setDescription("Lists all of your current and past tickets"),
)
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("view")
.setDescription("View details about a specific ticket")
.addIntegerOption((option) =>
option
.setName("ticket_id")
.setDescription("The ID of the ticket you want to view")
.setRequired(true),
),
)
.addSubcommand(
new SlashCommandSubcommandBuilder()
.setName("export")
.setDescription(
"Export all of your ticket data in a machine readable format",
),
);
async function execute(
client: Client,
interaction: ChatInputCommandInteraction,
) {
const action = interaction.options.getSubcommand();
const actions = {
create: handleCreate,
list: handleList,
export: handleExport,
view: handleViewTicket,
};
if (action in actions) {
await actions[action as keyof typeof actions](client, interaction);
return;
}
if (!interaction.channelId || !interaction.guildId) {
await interaction.reply({
content: "This command can only be used in a server.",
flags: ["Ephemeral"],
});
return;
}
const { data: guild } = await getGuild(interaction.guildId);
const { data: ticket } = await getTicket(
interaction.guildId,
interaction.channelId,
);
if (!ticket) {
await interaction.reply({
content: "❌ This channel is not a valid ticket.",
});
return;
}
if (action === "close") {
const thirtySeconds = 30 * 1000;
const lock = closeLock.get(ticket.id);
if (lock && Date.now() < lock.expiresAt) {
if (lock.by !== interaction.user.id) {
interaction.reply({
content: `Someone else has a has a lock on this ticket, it expires <t:${Math.round(lock.expiresAt / 1000)}:R>.`,
flags: ["Ephemeral"],
});
return;
}
}
const publicReason = interaction.options.getString("reason") ?? undefined;
const privateReason =
interaction.options.getString("private_reason") ?? undefined;
closeLock.set(ticket.id, {
expiresAt: Date.now() + thirtySeconds,
by: interaction.user.id,
});
if (interaction.channel?.isSendable()) {
const message = interaction.channel.send({
content: `<@${interaction.user.id}> is closing this ticket...`,
allowedMentions: {
parse: [],
},
});
setTimeout(async () => {
(await message).delete().catch(() => {});
}, thirtySeconds);
}
if (publicReason || privateReason) {
await interaction.deferReply({ flags: ["Ephemeral"] });
await handleClose(client, interaction, ticket, guild, {
publicReason,
privateReason,
});
return;
}
return await interaction.showModal(
getTicketReasonModal(interaction.user.id !== ticket.authorId),
);
}
await interaction.deferReply({ flags: ["Ephemeral"] });
if (action === "reopen") await handleReopen(client, interaction, ticket);
else if (action === "delete") await handleDelete(client, interaction, ticket);
else if (action === "transcript")
await handleTranscript(client, interaction, ticket);
else await interaction.editReply("❌ Invalid or unhandled action.");
}
async function buttonExecute(client: Client, interaction: ButtonInteraction) {
const [action] = interaction.customId.split(":").slice(1);
if (action === "thank") {
await handleThank(client, interaction);
return;
}
if (!interaction.channelId || !interaction.guildId) {
await interaction.reply({
content: "This command can only be used in a server.",
});
return;
}
if (action === "list") {
await handleListPagination(client, interaction);
return;
}
if (action === "create") {
await handleCreate(client, interaction);
return;
}
const { data: ticket } = await getTicket(
interaction.guildId,
interaction.channelId,
);
if (!ticket) {
await interaction.reply({
content: "❌ This channel is not a valid ticket.",
});
return;
}
if (action === "close")
return await interaction.showModal(
getTicketReasonModal(interaction.user.id !== ticket.authorId),
);
await interaction.deferReply({ flags: ["Ephemeral"] });
if (action === "reopen") await handleReopen(client, interaction, ticket);
else if (action === "delete") await handleDelete(client, interaction, ticket);
else if (action === "transcript")
await handleTranscript(client, interaction, ticket);
else await interaction.editReply("❌ Invalid or unhandled action.");
}
async function modalExecute(
client: Client,
interaction: ModalSubmitInteraction,
) {
const components = parseComponentId(interaction.customId);
const action = components.parts[0];
if (action === "reason") await handleReasonModal(client, interaction);
}
export default {
data: commandData,
execute,
buttonExecute,
modalExecute,
};
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